We are delighted to share that we served as the technology partner for the Recovery and Collections Summit - Middle East, which took place in Dubai in February 2024. This summit united prominent experts and practitioners within the debt collection industry, fostering the exchange of best practices, insights, and innovations. Our decision to collaborate with this event stems from our conviction that technology holds significant potential in elevating the efficiency, effectiveness, and ethical standards of debt collection. During the summit, we featured our state-of-the-art solutions, showcasing how they can empower debt collectors to attain superior outcomes for both themselves and their clients.

The inaugural Recovery and Collections Summit - Middle East stands as a comprehensive Conference & Exhibition uniting prominent experts from the Debt collections and recovery industry in Saudi Arabia, UAE, Oman, Kuwait, Qatar, Bahrain & Egypt. The primary focus is to deliberate on the latest technology and digital transformation strategies, addressing challenges and fostering organizational preparedness for the future. The summit aims at enhancing operations, boosting productivity, and refining customer experience across Debt & Loan Collections, Subscriptions and Renewals, and Credit systems. During this event, we actively participated, seizing the opportunity to present our end-to-end debt collection solutions to a diverse audience in the Debt Collections space. This engagement facilitated valuable connections with top executives from leading organizations in the MENA region.

The Middle East Collections & Recovery Summit serves as a distinctive gathering where industry professionals and solution providers converge to explore contemporary trends and obstacles within the realms of debt collection and recovery. This summit unfolded on the 21st and 22nd of February 2024 at the Sheraton, Riyadh. The agenda featured cutting-edge subjects including Outlook and disruption in International Debt collection, Evolution in Debt recovery in Corporate banking and Industry keynote presentations and all.

Here is the summary of the panel discussion that we found interesting
First session was the Opening Industry Keynote Presentation by Conference Chairman, Presented By:Dr. Abdulrahman Abukhalid, LLB Conference Chairman - CEO, The Arabian Giant Group, KS

The second session was an interesting panel discussion, : Innovation and Disruption in the International Debt Collection - "Outlook & Best Practices

Moderated by: Ayman Al-Wadi, Group Executive Chairman of AW HOLDING INT'L

Panelists
• Ahmed Al-Balushi, Sr. Claims & Recoveries Manager at Credit Oman
• Ayse Burcu Arslan Demiras, Managing Director / Founder of ARS Consultancy - Turkey
• Philippe Lescroart, Head of Sales at Cedar Rose
• Ihab Aboulezz, Visionary Business Leader and Founder of Green Lines Group
• Stefan Cohrs, Senior Vice President Cross-border at EOS ( Joining Virtually )

Next interesting Industry Keynote Presentation was COLLECTING SMILES - Unlocking the power of Customer Experience in debt collection.

Presented by: Adam Kocsis - Partner, Sales Consulting Director at Loxon

This is followed by two panel discussions
Panel Discussion: Weaving Collections & Recovery into a Business Strategy

• Prioritize firm's strategic investments in order to address systemic gaps in collections capability.
• How sales, credit and collections team need to work together for better recovery management.
• Incorporating right technology strategies for effective collections and recovery
Moderated by:
Israa Abdulla, Registered Arbitrator and Expert Arbitration Counsel at RAALC Law Firm.

Panelists
Mousa Albahrani, General Manager, GCC Credit and Collections at Future Pipe Industries.
Abdullah Mukhtar, Director Collection & Violations ESNAD
Badr Alyamani, Director of Finance Support Services at Bupa Arabia
Ankur Srivastava, Chief Business Officer at Creditas Solutions pvt ltd

Panel Discussion: Maintaining a Positive Customer Experience During Collections:
• Treating customers, the right way and preserving your business customer service reputation.
• Balance Revenue and Customer Loyalty Objectives
• Delivering great customer service, educating and advocating for your borrowers.
• Applying individualized collection strategies

Moderated by: Israa Abdulla, Registered Arbitrator and Expert Arbitration Counsel at RAALC Law Firm.

Panelists
Khadija Al Hammady, Deputy Chief Operating Officer at RAKBANK.
Hussein Shohdy, Director of Credit Management at Bupa Arabia
Adam Kocsis - Partner, Sales Consulting Director at Loxon
Wassim Farrage, Head of Collections at Al Ahli Bank of Kuwait
Ankur Srivastava, Chief Business Officer at Creditas Solutions pvt ltd

Next was followed by two Industrial Keynotes

Industry Keynote: Order to Cash (OTC): Presented by: Mousa Albahrani, General Manager, GCC Credit and Collections at Future Pipe Industries

Industry Keynote: Collection and Recovery in Islamic finance, challenging and solutions, a case study from Oman: Presented By: Younis Al Sulaimi, Head of Collection & Recovery at Alizz Islamic Bank - Oman

Next event was followed by one panel discussion and two Industrial Keynotes Panel Discussion: Managing Multichannel Debt Collection Model ( Arabic Session )

•Auto-Debit strategy as a model of collections.
• Improve Debt Collection Through Automation.
•Adopting an effective communication strategy.

Panelists
DR. Mohamed Mahran, Senior Legal Consultant at RAALC
Mohammed Jadher, Chief Risk Officer at Tamweel Aloula
Waleed Alshammari, Senior Collections Manager at Al Yusr Leasing and Financing.

Industry Keynote Presentation: Solving Modern Collection Challenges with Emerging Technologies Presented By: Ammar Alkhouli & Motasim Zawawi, Co-founders of Levers
Industry Keynote Presentation: Evolution in Debt Recovery in Corporate Banking: Lessons from the Czech Republic.
Presented By: Viktor Lechman, Growth Partner at LEKVI GROUP

The very next day, the session started with a Opening Industry Keynote Presented By: Dr. Abdulrahman Abukhalid, LLB Conference Chairman - CEO, The Arabian Giant Group, KSA followed by two Industrial Keynote presentations
Industry Keynote Presentation: Ebix Debt Collections Platform
Presented by: SachinSeth, Managing Director and CEO at EbixCash Financial Technologies Armin Anklesaria, Head of Domain Consulting Practice at EbixCash Financial Technologies
Industry Keynote Presentation: Cross Border & Debt Collection: Presented by: Ayman Al-Wadi, Group Executive Chairman of AW HOLDING INT'L

Next session was an interesting Tech talks about Customer communication and engagement Tech Talks: Customers Communication & Engagement

• Training your staff in how to handle effective communication
• Situation analysis and how to recommend solutions to customers.
• Rehabilitating good customers

Moderator
Israa Abdulla, Registered Arbitrator and Expert Arbitration Counsel at RAALC Law Firm

Panelists:
Hassan M. Musalli, Head of Credit Control & Reporting at SADAFCO Credit
Muhammad Nadeem, Group Credit Control Manager at BCI
Ms. Sagarika Chakraborty, CEO at IIRIS

The Programs were wind up with an Industrial Keynote presentation

Industry Keynote Presentation: Rewiring Your Company | Gen AI and Transformation Playbook Presented by: Kjell Hegstad, Gen AI and Transformation at Cirruslabs