The second session was an interesting Panel Discussion: Weaving Collections and Recovery into a Business Strategy
Moderator: Ms. Israa Abdulla, Head of Corporate at RAALC

Panellists
• Mr. Wassim Farrage, Head of Collections at Al Ahli Bank of Kuwait
• Mr. Mohamed Al Zamil Chief Operating Officer at Reem Finance
• Mr. Mohammed Jadher, Chief Operating Officer at Tamweel Aloula
• Mr. Taher Alagha, Head of Credit Control, Risk Infrastructure at Doha Bank

Topics covered include
• Prioritize firm's strategic investments in order to address systemic gaps in collections capability.
• How sales, credit and collections team need to work together for better recovery management.
• Incorporating right technology strategies for effective collections and recovery

Next panel discussion was quite interesting on discussion topic: Maintaining a Positive Customer Experience During Collections
• Treating customers, the right way and preserving your business customer service reputation.
• Balance Revenue and Customer Loyalty Objectives
• Delivering great customer service, educating and advocating for your borrowers
• Applying individualized collection strategies

Moderator
Mr. Samer Al Hajjar, Senior Manager Collections at Boubyan Bank

Panelists:
• Ms. Khadija Al Hammady, EVP & Head - PB Collections at RAKBANK
• Mr. Tamas Erni, CEO at Loxon
• Ms. Mai Momani, Head of Client Experiene at Invest Bank P.S.C
• Mr. Darryl D'Souza, Senior Vice President Credit at Aafaq Islamic Finance

Next interesting Industry Keynote Presentation was: Is Debt Management the Ethical Way to Collect Debt & Reduce NPA's?
Presented by: Harish B. Parmar

6. Industry Keynote: Digital Collections Transformation and The Role of Humans
Presented By: Mr. Hanif Patel, Collections Subject Matter Expert

7. Industry Keynote: How Al in a Collections & Recoveries Systems Lowers Provisions?
Presented By: Sanjaya De Silva

8. Tech Talks: Digitizing Collections for Faster Debt Recovery
• Understanding borrower life cycle and collection scorecard
• Analytically driven collections models.
• Predicting repayment behaviour
• Increase recovery rates through automation

Moderator
Sanjaya De Silva

Panelists
• Linoy Kidd, GBM MENAT CIO at HSBC
• Abdullah Alawi, Credit Control & Receivable Director at MEDGULF

9.Panel Discussion: Managing Multichannel Debt Collection Model
• Improve Debt Collection Through Automation
• Auto-Debit strategy as a model of collection
• Adopting an effective communication strategy

Moderator: Ms. Israa Abdulla

Panellists:
• Sanket Shirvaikar, Director - Senior Managing Consultant at Mastercard
• Shravanti Sharma- Head of Credit Control at Choithrams
• Mahmoud Ibrahim, AVP - Head of Transaction Banking, Wholesale Banking at Ajman Bank

10. Industry Keynote Presentation by: Ricardo Campos

11. Panel Discussion: Understanding consumer sentiment and preferred channels
Moderator: Ms. Israa Abdulla, Head of Corporate at RAALC

Panellists
• Faten Elazhary, Head of Group Customer Support at Kamal Osman Jamjoom Group
• Hassan Al Fareed, AVP Collections at Al Hamra Group

12. Industry Keynote Presentation: Smart Debt Collection - Maximizing Debt Recovery With Automation By Brijesh Chedayan, CEO at Beveron Technologies LLC & Renowned Author.

Next session was the official release of the book . 'Smart Debt Collection' is the latest work of Brijesh Chedayan, a renowned subject matter expert in the collection and recovery field.

The collection domain has a new reference book to guide its practitioners and stakeholdersThe book was launched at this prestigious event attended by prominent figures from the banking and finance industry in the Middle East. Among them were Ayman AlWadi, CEO of Alwadi Holding, Taher Alagha, Head of Credit Control at Doha Bank, Wassim Farrage, Head of Collections at Ahli Bank Kuwait, Samer Al Hajjar, Collection Head at Boubyan Bank, and Mohammed Jadher, COO of Tamweel Aloula. They jointly unveiled the book and praised its author for his insights and experience. The book covers various aspects of debt collection, such as strategies, best practices, legal frameworks, customer relations, and digital solutions. It aims to help collection professionals and organizations improve their performance and efficiency in a challenging and dynamic environment.

13. Industry Keynote Presentation: Creating a Digital-First Organization By: Frederik Bisbjerg, Advisor & Expert - Digital Transformation at The Digital Insurer

14. Industry Keynote Presentation: The Importance of "self-service" platforms Presented By: Mr. Kaushik Kadayam, COO - Wealth Management AME & UAE at Standard Chartered Bank

15. Tech Talks, Customer communication and engagement
• Training your staff in how to handle effective communication
• Situation analysis and how to recommend solutions to customers.
• Rehabilitating good customers

Moderator: Ms. Israa Abdulla , Head of Corporate at RAALC

Panelists
• Ahmed Khbeer, Managing Partner & Group CEO at Tafaseel Group
• Hanif Patel, Collections Subject Matter Expert
• Mr. Jai Mulani

16. Industry Keynote Presentation: B2B Debt Settlement Supply Chain Presented By: Mr.Ayman Al Wadi, Group Executive Chairman of AW HOLDING INT'L

We are honored to have been a technology partner for the debt collection summit event. It was a great opportunity to showcase our innovative solutions and to connect with industry leaders and experts. We appreciate the valuable insights and feedback we received from the participants and the organizers. We look forward to collaborating with you again in the future and to contributing to the success of the debt collection industry.